There are a few questions we get asked on a regular basis. Hopefully yours is covered here!
1. Will you be at a market near me?
All of our confirmed markets are on our calendar. Take a look to see where we’ll be in the near future! As new markets are confirmed, we will add them to the calendar. If you don’t see any markets listed, we haven’t scheduled any in the near future.
2. Do you have a retail location?
At this time, we do not have a brick and mortar store. We are happy to accept orders to ship or for local pickup. We have an outdoor secured box available 24/7 at our headquarters in SE Calgary (unless your order is temperature sensitive such as beeswax sheets during the winter!). Once your order is ready for pickup, we will place your order in our secured box and email you the full details on how to access it (including the address!) or provide options for pickup (beeswax sheets in the winter)
PLEASE NOTE: As we practice physical distancing for COVID-19, we are only shipping and using our outdoor box for pickup at this time (except beeswax sheets in the winter).
3. Holy cow! $15 shipping for a lip balm!?!? What’s with that?
It does NOT cost $15 to ship a lip balm and we will automatically refund any shipping overages. Once the final shipping amount is confirmed, we will refund the difference before completing your order. If you have any questions about our shipping overage refund process or would like a quote for your order before you submit it, please feel free to contact us.
4. Can I pick up my order locally instead of getting it shipped?
Yes! Please place your order online and choose the ‘Local Pickup’ option at checkout. We will email you when your order is ready for pickup at our headquarters in SE Calgary (24/7 in our secured outdoor box).
5. Where can I pick up my order?
You are welcome to pick your order up at our headquarters in SE Calgary (at our 24/7 outdoor secured box). We will give you the exact address when your order is ready for pickup.
6. If I place my order now, can I pick it up today?
The short answer is it depends. Many of our products are made to order and in most cases it will take a day or two minimum for us to get your order finished. On top of that, our workshop is on the other side of the city, so we often have to plan in advance to get there! Occasionally, we’re able to do same day orders if you catch us at the right time in the right place (this doesn’t happen often!). Planning to give us at least a few days is best! If you do catch us at the right time to do a same day order, it will usually be available for pickup late evening (after 8 or 9pm).
7. Can I order ___lbs/oz/g/kg of beeswax?
Yes! The easiest way for us to get your wax to you is by placing an order online. You can find all of our beeswax here.
8. Do you sell beeswax pellets/pastilles?
At this time, we do not sell beeswax pellets/pastilles. However, our 0.3 oz blocks may work for your project instead!
9. Do you accept requests for donations?
Yes! Please fill in our donation request form here. We only accept donation requests via this form.
10. I placed an order. Now what?
If you’ve chosen to have your order shipped, we will ship it as soon as it’s ready and add a tracking number to your order.
If you’ve chosen the Local Pickup option, we will send you an email when your order is ready (see FAQ 5 for more information on picking up your order).
11. Has my order shipped? Where’s the tracking information?
Your order will be marked as complete when your order is shipped. You can find your tracking number in the order details (sign in to your account to access this) or on our tracking page. You will also receive an email with tracking information (check your junk folder too in case it ends up there!)
12. Where is my order confirmation email?
Order confirmations are sent out immediately on successful payment. If you don’t see the confirmation arrive in your inbox, be sure to check your junk folder as well. If you still don’t see it, contact us and we can help you out!
Still have questions? Feel free to contact us!